COVID-19 Impact updates

We continue to process and post orders whilst observing the UK government's advise on protecting ourselves and our customers from coronavirus.
 
Please note the following impact on our business: 

**November-December 2020**

  • Royal Mail Delays: 

  • This is the busiest time of the year for Royal Mail, even more so this year due to COVID-19 and personel shortages. RM is adding staff, but, unfortunately, expect delays. BBN has no control over your package being delayed, unfortunately and cannot speed up this process, not obtain additional information beyond what Royal Mail allows us to see. 

  • During DECEMBER: We will only offer Tracked 48 and Tracked 24 options for the UK. Additionally, we will offer DPD (usually 1 business day after shipping) options for those concerned about delays. However, any issues with DPD must be taken up with them, as we have no control over shipping companies and are not held responsible for any delays they may experience. Thank you.**

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  • Please note that though we are processing as normal, due to increased volume, our processing time could take up to 48 hours.
  • Royal Mail is experiencing delays in about 1 in every 10 orders we send out. Please do not panic if you order does not arrive within the usual few days.  
  • Any out-of-stock items could take up to 1-2 weeks to be replenished due to production slow-downs of our British raw ingredient suppliers. We will work to replenish high priority items first.  
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Bourn Beautiful Naturals Ltd.
UK Company No. 12514187